Refund & Replacement Policy

At SocialPlatforms, customer satisfaction is our top priority. We understand that purchasing digital products requires trust, which is why we offer a comprehensive warranty and replacement program. Please read the following policy carefully to understand your rights and our obligations.

Digital Delivery Notice

All products sold on SocialPlatforms are digital goods. There is no physical shipping involved. Account credentials and access details are delivered instantly to your account dashboard upon successful payment. Because delivery is immediate and automated, products cannot be "returned" in the traditional sense — instead, we offer a replacement and store credit system as described below.

Digital Product Return Method

Because all our products are delivered digitally, no physical return shipment is required. There is no need to mail, ship, or physically return any item. Replacement and refund requests are handled entirely online through our customer support system.

  • Online process only: Customers submit a replacement request via the support ticket system in their account dashboard.
  • No shipping or mailing required: Since products are digital credentials (account logins, access tokens), there is nothing to return physically.
  • 48-hour window: Customers must contact support within 48 hours of delivery and provide the required order details.
  • Free replacement: Replacement is provided at no additional cost if the delivered digital product is invalid, inaccessible, or not as described.
  • Eligibility conditions: Abuse, misuse, changed credentials, or policy violations may void replacement eligibility.

48-Hour Replacement Window

All digital account purchases include a 48-hour replacement warranty starting from the moment of delivery (not purchase time). During this window, if the purchased account becomes inaccessible or has issues not caused by the buyer, we will provide a free replacement at no additional cost.

  • The warranty covers login failures, incorrect credentials, and account access problems.
  • The warranty applies to all account categories including Instagram, Twitter, Discord, Hotmail, Outlook, and all other platforms.
  • The warranty timer begins at the exact moment your account details are delivered to your dashboard.

When Replacement Is Available

To qualify for a free replacement under the 48-hour warranty, the following conditions must be met:

  1. Timely reporting: The issue must be reported within 48 hours of delivery through our support ticket system.
  2. Original state: The account must remain in its delivered state. Changing the password, email, phone number, or other credentials before reporting an issue may void the warranty.
  3. No self-inflicted bans: The account must not have been suspended or banned due to your actions (posting prohibited content, spamming, violating platform terms of service, etc.).
  4. Proof of issue: You may be asked to provide screenshots or other evidence demonstrating the problem.

When Refunds Are Not Available

The following situations are not eligible for refund or replacement:

  • Social media boost services: Followers, likes, views, and other engagement services cannot be refunded once the order has started or been completed.
  • Modified accounts: Accounts where you have changed credentials, posted content, or made significant modifications.
  • Self-inflicted bans: Accounts banned or restricted due to your violation of the platform's terms of service.
  • Expired warranty: Issues reported after the 48-hour warranty window has closed.
  • Buyer negligence: Accounts compromised because credentials were shared with third parties or used on unsecured networks.
  • Digital nature: Since all products are digital and delivered instantly, traditional "money-back" refunds to your original payment method are generally not available. Eligible claims receive a replacement account or store credit.

Store Credit

When a direct replacement is not possible (e.g., the product is out of stock), the full purchase amount is credited to your SocialPlatforms wallet as store credit. Store credit does not expire, is non-transferable, and cannot be withdrawn as cash. It can be used for any product or service on our platform.

How To Request Support

To request a replacement or report an issue:

  1. Open a support ticket: Go to the Support section in your account and create a new ticket. Include your order number, a description of the issue, and any relevant screenshots.
  2. Wait for review: Our support team typically responds within 1–2 hours during business hours.
  3. Receive resolution: If approved, you will receive a replacement account or store credit depending on stock availability.

Processing Time

Most replacement requests are processed within 1–4 hours. Complex cases or disputes may take up to 24 hours. You will receive a notification when your request is resolved.

Abuse & Misuse Exclusions

SocialPlatforms reserves the right to deny replacement or refund requests in cases of suspected abuse, including but not limited to:

  • Filing repeated claims on accounts that were working correctly at delivery.
  • Attempting to exploit the warranty system for free products.
  • Using purchased accounts for illegal activities.
  • Creating multiple accounts to circumvent per-user limits.

Accounts flagged for abuse may be permanently excluded from the warranty program.

Cancellation Policy

Orders may be cancelled before delivery. Once account credentials have been delivered (digital delivery is instant), the order cannot be cancelled — the 48-hour replacement warranty applies instead. For boost/SMM services, cancellation is only possible before processing begins.

Dispute Resolution

If you are unsatisfied with the initial resolution of your claim, you may escalate by opening a new support ticket with the subject "Dispute" and referencing your original ticket number. Senior support staff review escalated cases within 24 hours.

Contact Support

For questions about this policy, open a support ticket through your account dashboard. Digital replacement is handled entirely through our support system — no physical return is required. Our team is available to help ensure your experience with SocialPlatforms is positive.

Last updated: May 2026. SocialPlatforms reserves the right to modify this policy at any time. Changes take effect immediately upon publication.